Bugaboo has been pioneering parenting products since 1999. We design for the future and bring a mindset of innovation, curiosity, and creativity to everything we do. We also pride ourselves on the unrivaled engineering of our award-winning products, which are built to last and crafted to help simplify everyday life for families.

At the core of our business, we believe in doing the right thing and taking responsibility. For our planet, we’ve pledged to reduce our CO2 emissions to net zero by 2035. Our B Corp Certification™ also reflects our commitment to accountability, transparency, and making products with a smaller impact. For our people, we focus on diversity and creating an environment where everyone feels heard, safe, included, and valued. This commitment to our company culture spans our global teams, from our HQ in Amsterdam to our owned factory in Xiamen, China.

We’re passionate about unlocking potential, and we’re driven to revolutionize our industry again and again. Together, we’re shaping a new future — do you want to join us for the journey?

We are seeking a proactive and customer-focused IT Support Engineer with at least 3 years of experience in providing technical assistance to end-users. The ideal candidate will possess strong troubleshooting skills, a good understanding of hardware/software systems, and the ability to resolve basic IT issues efficiently either remotely or on-site.

Key responsibilities

• Serve as the first point of contact for end-users via phone, email, or ticketing system (JIRA).

• Ensure that issues are resolved within ticket life cycle

• Provide Level 1 support for hardware, software, and networking issues.

• Troubleshoot and resolve basic problems related to Windows OS, Mac OS, MS Office365, printers, VPNs, and desktop/laptop hardware.

• Support office and remote users in troubleshooting VPN, email, collaboration tools, and other enterprise applications.

• Escalate unresolved issues to Level 2/3 support teams as needed.

• Create and update documentation and user guides.

• Monitor and follow up on open incidents and service requests to ensure timely resolution.

• Assist with user account setup, password resets, and access permissions in Active Directory.

• Maintain asset inventory and update logs accordingly.

• Participate in routine system checks.

• Ensure high levels of customer satisfaction through excellent service delivery.

Required Skills and Qualifications

• 3-5 years of experience in an IT Support or Service Desk role.

• Strong knowledge of Windows OS (10/11), Office 365 & Printers.

• Familiarity with ITSM tools (eg Jira,).

• Knowledge of Active Directory and remote support tools.

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks and prioritize effectively.

• Fluency in English.

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;

• An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further;

• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough;

• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);

• Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle;

• Eligible to participate in Bugaboo’s bonus plan;

• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;

• A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount;

• Day off on your Birthday & Day off for volunteering activities:

• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);

• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor) .

• Work from home allowance plus home-office set up budget;

• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.

Once you apply

If you’re considered a candidate for the role, our Talent Acquisition team will be in touch to continue the conversation. If we both get a positive vibe, you'll be invited for a first interview with the hiring manager. If that goes well, we'll move on to the second and potentially third interviews, to dive deeper into your connection with Bugaboo and what we can offer each other.

Ready to join the Bugaboo team? Apply now.